Operated by Katie Best, trading as KatieBest Associates

Effective Date: 19th September 2025

1. Introduction

These Terms and Conditions ("Terms") apply to your participation in the SOLVE Masterclass (the "Course") provided by Katie Best, trading as KatieBest Associates ("we", "us", or "our"). By purchasing and/or participating in the Course, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not proceed with your enrollment.

2. Definitions

"Participant", "you", or "your" refers to the individual enrolling in the Course.
"Course Materials" refer to all digital content made available via the Moodle platform or through coaching. "Coaching Services" refer to the one-to-one coaching sessions (where included) delivered under ICF ethical guidelines. "Effective Date" means the date on which your login credentials are first issued.

3. Course Access and Duration

Upon enrollment and confirmation of payment, you will be issued login credentials. Your access period begins on the day those credentials are issued and lasts for six (6) months. Access to the Course, including any associated coaching sessions, will automatically expire at the end of this period. No extensions or refunds are provided unless otherwise agreed under exceptional circumstances.

4. Coaching Services

If your purchase includes coaching sessions, they must be used within the same six (6) month access window. Sessions are subject to availability and must be booked at least 48 hours in advance via the booking system you are directed to on the learning platform. Cancellation of a coaching session must take place at least 24 hours before the session, or the session will be forfeited. Coaching is delivered under the ethical guidelines of the International Coaching Federation (ICF). Coaching is not counselling, therapy, legal, medical or financial advice.

5. Payment Terms

Full payment is required before access to the Course is granted. Payments are processed through secure third-party platforms. By providing payment information, you represent and warrant that you are authorized to use the payment method.

6. Refund Policy

All sales are final. Due to the digital nature of the Course and immediate access provided upon issuing login credentials, no refunds will be given. Please ensure the Course is suitable for your needs before purchasing. We may, at our discretion, offer extensions in extenuating circumstances.

7. Intellectual Property

All Course Materials, including but not limited to video lectures, text, graphics, logos, and other content, are owned or licensed by KatieBest Associates. You are granted a non-exclusive, non-transferable, revocable licence for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

8. Acceptable Use Policy

You agree to use the Course Materials and platform in accordance with all applicable laws. Harassment, spamming, uploading malicious content, or infringing the rights of others is strictly prohibited. Breaches may result in termination of access without notice or refund.

9. Certificates of Completion

Upon completion of all required modules, participants will receive a downloadable certificate in recognition of their participation in the SOLVE Masterclass.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim related to the Course shall not exceed the amount paid by you for the Course.

11. Data Protection and Privacy

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By enrolling, you consent to the collection and processing of your personal data for the purposes of delivering the Course, issuing certificates, managing your participation, and sending relevant communications.

12. Cookie Policy

The Moodle platform may use cookies to improve user experience. You will be informed of cookie usage and given the opportunity to consent where required.

13. Third Party Services

We may use third-party service providers to support delivery of the Course (e.g. payment processors, video hosts, scheduling tools). These providers operate under their own privacy policies, and we are not responsible for their data practices.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For questions about these Terms or your use of the Course, please contact us at:
katie@katiebest.com