The Solve Leadership Programme

Effective Date: 19th September 2025

This Privacy Policy outlines how Katie Best, trading as KatieBest Associates (“we”, “us”, “our”) collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Katie Best, t/a KatieBest Associates, is the Data Controller responsible for the processing of your personal data. Our registered address is: 21 Chesholm Road, London, N16 0DP. If you have any questions regarding your data, you can contact us at [Insert Email Address].

2. What Data We Collect

We may collect and process the following categories of personal data:
- Identity data (name, title)
- Contact data (email address, telephone number)
- Payment data (transaction records; processed via secure third parties)
- Profile data (course progress, assessment results)
- Coaching session records and notes (if applicable)
- Technical data (IP address, browser type, time zone, location, device type)

3. How We Collect Your Data

We collect data in the following ways:
- When you register or purchase the Course
- When you fill out forms or communicate with us
- Automatically through the Moodle platform and cookies (if used)
- When scheduling or attending coaching sessions

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:
- Contractual necessity: to deliver the Course and coaching services
- Legal obligation: to comply with tax and regulatory requirements
- Legitimate interests: to improve our offerings and communicate with you
- Consent: for marketing or optional features (you can withdraw consent at any time)

5. How We Use Your Data

We use your data to:
- Provide access to the Course and related materials
- Schedule and deliver coaching services
- Communicate with you regarding your enrollment
- Issue certificates of completion
- Process transactions and issue invoices
- Ensure compliance with legal requirements

6. Data Sharing and Third Parties

We may share your data with trusted third parties who support our services (e.g., Moodle, payment processors, scheduling tools, cloud storage). All third-party providers are required to maintain the confidentiality and security of your data and to comply with data protection laws.

7. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your rights and freedoms.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. This includes retaining data for compliance, audit, and customer service reasons. After that, we securely delete or anonymise your data.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, or alteration. While no system is completely secure, we strive to use commercially acceptable means to protect your data.

10. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)

11. Cookies

Cookies may be used to improve functionality and user experience on the Moodle platform. You will be informed of cookie usage and provided options for consent where required.

12. Children’s Privacy

This Course is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updated versions will be posted on our website or platform. Your continued use of the Course constitutes acceptance of any changes.

14. Contact Us

For questions or concerns about this Privacy Policy or your data rights, please contact us at:
katie@katiebest.com

Website

Last updated: 19th September 2025

The Policy

This privacy policy notice is for this website; [https://www.katiebest.com] and served by [KatieBest] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [KatieBest].

  • “you”, “the user” refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner’s Office.

  • Cookies mean small files stored on a users computer or device.


Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.​

– To promote services and offers from us to website users that have given the permission of the processing of their data.

Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.


Your individual rights

Under the GDPR your rights are as follows.

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.


Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.


Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.


Subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is; [WiX]. We hold the following information about you within our EMS system;

  • Email address

  • Subscription time & date

  • Name

Goran Babarogic Product UX Designer

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Goran Babarogic Product UX Designer

Join Our Mailing List

Sign up to our newsletter, Dear Katie, and let us solve your messiest leadership problems.

Goran Babarogic Product UX Designer

Join Our Mailing List

Sign up to our newsletter, Dear Katie, and let us solve your messiest leadership problems.